1. Shipping Info :
Please leave a comments for preferred delivery date and time upon order.
we will try to match your requirement if possible.
Operation Hour : 10AM ~ 6PM for weekday, 10AM ~ 2PM for Saturday.
Once confirmed order, we will contact you within 1 ~ 2 working days to arrange a schedule.
2. Delivery Option :
- Seller Delivery & Installation : Our team will serve you directly.
- Seller Delivery (if you purchase the filter or accessories only) : Our team will deliver directly.
- Self-Collection : You need to come to our office to collect before you must inform us in advance.
3. Installation Requirement :
- If tanktype : It requires 1 x water point(within 5m) & 1 x power point(within 1.5m)
- If tankless type : It requires 1 x water point(within 5m), 1 x water outlet point(within 5m) & 1 x power point(wihtin 1.5m).
- If your house is under renovation, please contact us to check. our team will assist you
- If needed, we provide to drill a hole for kitchen top and cabinet partitions
(Except the natural marble, granite and concrete top or partition are subject to extra charge)
4. Notice :
- If you are not using our model, please contact us before you order for maintenance, filter or accessories.
- If you are not sure anything, please contact us so that we can make you clear to place an order.
- For maintenance schedule, you can delay maximum 1 month with reasonable reason only.
if you postpone more than 1 month, we will charge $40/trip and following up schedule will be due base on your installation date.
- Refunds and cancellations before delivery
- Refunds and cancellations cannot be accepted if the delivery request is delayed for one month without reasonable cause.
- In case of cancel/refund due to change of your mind, you are responsible for the cost of cancellation.
2. Exchange the Item
we are able to exchange the item as per below cases.
- if the items has critical issues like compressor spoiled, gas leaking or heating element spoiled lesser than 3 months
- if it has same issue more than 3 times for the 1st year
- if the manufacturer agreed to exchange for the 1st year
please take a note that all accessories like drip tray box, existing filters & user manual…etc need be used back.