Shipping Info

1. Shipping Info :

Please leave a comments for preferred delivery date and time upon order.
we will try to match your requirement if possible.
Operation Hour : 10AM ~ 6PM for weekday, 10AM ~ 2PM for Saturday.
Once confirmed order, we will contact you within 1 ~ 2 working days to arrange a schedule.

2. Delivery Option :

• Seller Delivery & Installation : Our team will serve you directly.
• Seller Delivery (if you purchase the filter or accessories only) : Our team will deliver directly.
• Self-Collection : You need to come to our office to collect before you must inform us in advance.

3. Installation Requirement :

• If tanktype : It requires 1 x water point(within 5m) & 1 x power point(within 1.5m)
• If tankless type : It requires 1 x water point(within 5m), 1 x water outlet point(within 5m) & 1 x power point(wihtin 1.5m).
• If your house is under renovation, please contact us to check. our team will assist you
• If needed, we provide to drill a hole for kitchen top and cabinet partitions 
  (Except the natural marble, granite and concrete top or partition are subject to extra charge)

4. Notice :

• If you are not using our model, please contact us before you order for maintenance, filter or accessories.
• If you are not sure anything, please contact us so that we can make you clear to place an order.
• For maintenance schedule, you can delay maximum 1 month with reasonable reason only.
  if you postpone more than 1 month, we will charge $40/trip and following up schedule will be due base on your installation date.

Thank you.